Updated policies - Find out all the information about our updated policies at the bottom of the page.

Out of Hours Cover

The very best in animal care no matter what time of day or night it is

At Ark Vets, we are very conscious that your pets are part of your family, and our priority is to ensure they have access to the very best care no matter what time of day or night it is.

Please see below for our processes in relation to Out of Hours care.

Weekdays

Between the hours of 6:30pm when we close and 8:30am the following morning, our Out of Hours provider is Vets Now. They have well equipped premises in both Sheffield and Chesterfield, with a dedicated overnight team for all accidents and emergencies.

Don’t forget, their team don’t work during the day, so you don’t have to worry about disturbing them at night. If you’re worried about your pet don’t hesitate to give them a call and they’ll advise what you should do next. We would remind you that Vets Now is a pet emergency service. For routine cases such as vaccinations and topical treatments, please call us as you would normally during our daytime opening hours.

Weekends

We currently offer our own Out of Hours cover during the weekend - up until 10:00pm on a Saturday and Sunday.

If your pet falls ill when we are no longer running this service (after 10:00pm and before 8:30am the following morning), you should call the practice as normal on 01246 415270 / 0114 247 0828 and you will be transferred directly to the Vets Now team - who will be happy to talk through your concerns.

Inpatient Care

If your pet is admitted and hospitalised during our opening hours, overnight inpatient care is the responsibility of the on-call Veterinary Surgeon and Registered Veterinary Nurse (RVN).

Routine inpatient checks are carried out between 10:00pm and midnight every day, with additional checks on a Saturday and Sunday. When extra work or monitoring is required, the Veterinary Surgeon will liaise with the on-call RVN to arrange this and divide duties appropriately.

The closest Vets Now locations to Ark Vets are:

Vets Now Sheffield

Vets Now Chesterfield

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